Privacy Policy

Last updated: 27 July 2026

1. About this policy

Littlefire Building Inspections respects your privacy and is committed to handling personal information carefully, transparently and securely.

This Privacy Policy explains how Littlefire Building Inspections collects, holds, uses and discloses personal information when you:

  • visit our website;

  • submit an online enquiry or request a quote;

  • respond to one of our advertisements or social media lead forms;

  • contact us by phone, email, text message or social media;

  • book or receive a building inspection service; or

  • otherwise interact with our business.

Littlefire Building Inspections is owned and operated by Darren Lever through the company registered under ACN 685 461 965.

In this policy, “Littlefire”, “we”, “us” and “our” refer to Littlefire Building Inspections.

2. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who can reasonably be identified.

The types of personal information we collect depend on how you interact with us and the services you request.

3. Personal information we collect

We may collect:

  • your name;

  • email address;

  • telephone number;

  • residential, postal or billing address;

  • the address of a property to be inspected;

  • information about the property and the inspection service required;

  • preferred inspection dates and availability;

  • details required to access the property;

  • billing, payment and transaction information;

  • communications and correspondence with us;

  • details of an authorised representative, real estate agent, conveyancer, builder, vendor or other relevant contact;

  • photographs, notes and information reasonably required to prepare an inspection report;

  • feedback, testimonials and reviews;

  • records of your marketing preferences and consent;

  • information submitted through Facebook, Instagram or other online lead forms; and

  • technical information about your use of our website, such as your device type, browser, IP address, referring website and pages visited.

We only collect personal information that is reasonably necessary to respond to enquiries, provide quotes, arrange inspections, deliver our services and operate our business.

Littlefire Building Inspections does not collect health information or other sensitive information as part of its usual business activities.

4. How we collect information

We may collect personal information directly from you when you:

  • complete a form on our website;

  • request a quote;

  • book an inspection;

  • complete a Facebook or Instagram lead form;

  • respond to an advertisement;

  • contact us by telephone, email, SMS or social media;

  • make a payment;

  • provide property access or inspection details;

  • subscribe to marketing communications; or

  • provide feedback or a review.

We may also receive information from:

  • another person acting on your behalf;

  • real estate agents, conveyancers, builders, vendors or property representatives;

  • joint property owners or purchasers;

  • Meta through Facebook and Instagram lead forms and advertising;

  • Google Analytics;

  • our website and technology providers;

  • publicly available property or business records; and

  • other parties where you have authorised the disclosure or where it is permitted by law.

Where you provide us with another person’s personal information, you should ensure that you are authorised to provide it and that the person is aware of this Privacy Policy.

5. Why we collect and use personal information

We may use personal information to:

  • respond to enquiries;

  • understand the inspection service you require;

  • provide quotes and confirm availability;

  • arrange, perform and manage building inspection services;

  • communicate with property owners, agents, builders and other relevant parties;

  • prepare and deliver inspection reports;

  • process payments and maintain financial records;

  • provide customer support and respond to questions;

  • manage complaints, disputes and insurance matters;

  • improve our website, services and customer experience;

  • monitor the effectiveness of our advertising;

  • maintain business and administrative records;

  • comply with legal, regulatory, insurance and professional obligations;

  • protect our legal rights and the safety of our clients, staff and contractors; and

  • send marketing communications where you have consented or where otherwise permitted by law.

We will not use personal information for an unrelated purpose unless you have consented or the use is authorised or required by law.

6. Website, advertising and social media enquiries

When you submit an enquiry through our website, Facebook, Instagram or another online form, we use the information provided to:

  • respond to your enquiry;

  • understand the inspection service you require;

  • recommend an appropriate service;

  • provide a quote;

  • contact you by telephone, email or SMS;

  • arrange an inspection booking; and

  • follow up on your enquiry.

Information submitted through Facebook or Instagram may initially be collected and processed by Meta in accordance with Meta’s own privacy policy before it is provided to us.

Submitting an inspection enquiry does not automatically require you to agree to receive ongoing promotional marketing. Where appropriate, we provide a separate option to receive marketing communications.

7. Direct marketing

Where you have consented, or where permitted by law, we may contact you by email, telephone, SMS or social media about:

  • Littlefire services;

  • inspection information and property-related tips;

  • service updates;

  • promotions and special offers; and

  • other information that may be relevant to property owners, purchasers or investors.

You can withdraw your consent or unsubscribe at any time by:

  • using the unsubscribe option included in an electronic marketing message;

  • replying “STOP” to an SMS where that option is available; or

  • contacting us using the details at the end of this policy.

We will action opt-out requests within a reasonable period.

Unsubscribing from promotional communications will not prevent us from sending service-related communications about an active enquiry, booking, inspection, payment or report.

We do not sell or rent personal information or customer contact lists to third parties for their independent marketing.

8. Cookies, Google Analytics and advertising technologies

Our website uses Google Analytics and may use cookies and similar technologies provided by Meta and our website platform.

These tools help us to:

  • understand how visitors use our website;

  • measure website traffic and performance;

  • identify which pages and services are most useful;

  • understand how people found our website;

  • measure the performance of Facebook, Instagram and other advertising campaigns;

  • improve our website and customer experience; and

  • provide advertising that may be more relevant to prospective customers.

The information collected may include:

  • your IP address;

  • device type;

  • operating system;

  • browser type;

  • approximate location;

  • referring website;

  • pages viewed;

  • time spent on the website;

  • links or buttons selected; and

  • interactions with our website and advertisements.

Google Analytics and Meta may use cookies, pixels, tags or similar technologies to collect and process this information.

You can control or block cookies through your browser settings. Restricting cookies may affect the operation of some website features.

9. When we disclose personal information

We may disclose personal information where reasonably necessary to:

  • employees, building inspectors and contractors assisting us to provide services;

  • property owners, agents, builders, conveyancers or other representatives involved in arranging an inspection;

  • website hosting, cloud storage, email, telephone and technology providers;

  • Meta in connection with Facebook and Instagram advertising, lead forms and campaign measurement;

  • Google in connection with Google Analytics and website performance measurement;

  • payment providers and financial institutions;

  • accountants, insurers, lawyers and professional advisers;

  • government agencies, regulators, courts or law enforcement bodies where required or authorised by law;

  • a purchaser or adviser involved in a proposed sale, restructure or transfer of the business, subject to appropriate confidentiality protections; or

  • another party where you have authorised the disclosure.

We require service providers to handle personal information only for the services they provide to us and to apply appropriate confidentiality and security protections.

We do not sell or rent personal information or customer contact lists to third parties.

10. Overseas storage and processing

Some of our technology and online service providers, including Google and Meta, operate internationally and may store or process information outside Australia.

The location in which information is processed may vary depending on the provider’s systems and services.

When using these providers, we take reasonable steps appropriate to the circumstances to ensure personal information is handled securely.

We recommend reviewing the privacy policies of Google and Meta for further information about their data-handling practices.

11. Data security

We take reasonable steps to protect personal information from:

  • misuse;

  • interference;

  • loss;

  • unauthorised access;

  • unauthorised modification; and

  • unauthorised disclosure.

These steps may include password protection, access controls, secure systems, multi-factor authentication, software updates, backups and secure document storage.

No website, email system or electronic transmission is completely secure. You should avoid sending particularly sensitive or confidential information through ordinary email unless appropriate security arrangements have been made.

If we become aware of a data breach, we will investigate and respond appropriately. Where required by applicable law, we will notify affected individuals and the Office of the Australian Information Commissioner.

12. How long we retain information

We retain personal information only for as long as reasonably required to:

  • provide the requested service;

  • maintain inspection and business records;

  • respond to questions, complaints or disputes;

  • meet taxation, accounting, insurance, contractual and legal obligations; and

  • protect our legitimate legal interests.

When personal information is no longer reasonably required, we take reasonable steps to securely delete it or permanently de-identify it, unless we are required to retain it by law.

Marketing contact information may be retained so that we can record and respect an unsubscribe or do-not-contact request.

13. Accessing and correcting your information

You may ask us to:

  • confirm whether we hold personal information about you;

  • provide access to personal information we hold;

  • correct information that is inaccurate, incomplete or out of date; or

  • delete information where it is no longer reasonably required and there is no legal reason for us to retain it.

We may need to verify your identity before responding to a request.

In some circumstances, we may be permitted or required to refuse access or deletion. If that occurs, we will explain the reason where appropriate.

14. Remaining anonymous

You may browse our website without identifying yourself.

However, we will generally need your name and contact information to respond to an enquiry, provide a quote, arrange property access, book an inspection or deliver an inspection report.

15. Automated decision-making

We do not currently use personal information in automated decision-making systems to make decisions that could reasonably be expected to significantly affect an individual’s rights or interests.

We will update this policy if our practices change.

16. Third-party websites

Our website and social media pages may contain links to third-party websites and services.

We are not responsible for how those third parties collect, use, disclose or secure personal information.

You should review their privacy policies before providing them with personal information.

17. Privacy questions and complaints

Please contact us if you:

  • have a question about this Privacy Policy;

  • believe your information has been handled incorrectly;

  • want to access or correct your information;

  • want to withdraw marketing consent; or

  • want to make a privacy complaint.

We will acknowledge and investigate privacy complaints within a reasonable period and work with you to try to resolve the matter.

If you are not satisfied with our response and the Privacy Act 1988 applies to the matter, you may be able to lodge a complaint with the Office of the Australian Information Commissioner.

18. Changes to this policy

We may update this Privacy Policy when our services, systems, service providers or legal obligations change.

The current version will be published on our website and will show the date it was last updated.

19. Contact us

For privacy enquiries, requests or complaints, please contact:

Littlefire Building Inspections

Owner and operator: Darren Lever
ACN: 685 461 965
Email: darren@littlefire.com.au
Phone: 0406 679 602
Website: littlefire.com.au